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** DAQ HELP DESK - INSTRUCTIONS **
To assist our customers in maximizing the performance of their systems and sub-components, DAQ provides a “Help Desk” interface that includes a searchable knowledge base and a ticket manag...
Callisto RTU - technical guide
The attached Callisto RTU Guide provides technical information related to DAQ's SCADA line of equipment: Motherboards IoA1 IoC1 IoD1 IoE1 IoE2 IoP1 Polaris Fiber Optic Tranceivers IRI...
How do I access downloads on the DAQ website?
To assist our customers in maximizing the performance of their systems and sub-components, DAQ maintains an on-line database of downloadable files, including software updates, user manuals, and produc...
Where can I get the latest version of CallistoView?
The latest version of CallistoView, DAQ’s sophisticated RTU configuration package, can be downloaded directly from the DAQ corporate website: www.daq.net at any time. However, due to the sensiti...
How do I configure IP on EDGE and IoE2 modules?
IoE2 / EDGE Ethernet Configuration   Previous to release 5.5.9.38, the Ethernet settings for EDGE and IoE2 were managed in the Callistoview configuration. This creates the possibility of accide...
EDGE troubleshooting - placing the unit into default mode
The EDGE has two operating modes, fully functional and default. The EDGE’s default mode is effectively a factory safe mode. In default mode, no configured applications are running. Port 2 and th...
Downloading to an EDGE or IoE2 - CallistoView high-speed download procedure
The attached .pdf document provides a step-by-step guide for downloading to an EDGE or IoE2 module.
Polaris and IoAT1 analog platforms / inputs
Documentation on analog inputs for Polaris/Termination and IoAT1 boards can be found in the Downloads section of the DAQ website. After logging in as a Callisto user, navigate to the User Gu...
EDGE troubleshooting - failure to download, node not present or responding
Symptom:  Download fails Node not present or not responding RTU failed to accept data     Solution:  Verify EDGE is powered on and heartbeat light is b...
EDGE troubleshooting - serial download fail, no load response
Symptom: Serial download fails in middle of download. “No load response” error given.     Solution:   This error occurs because Callistoview was una...
EDGE troubleshooting - continually resetting, absent heartbeat, DS1 blinking
Symptom: EDGE is continually resetting. Heart beat is absent or erratic. S1-S5 turn on in repeated sequence. DS1 (green LED near reset switch) is blinking.     S...
How do I install the Polaris memory expansion module?
The attached .pdf document provides a step-by-step guide for installing the Polaris memory expansion module.
IoE1 - instructions for converting RS232 communication ports to RS485
Instructions for converting RS232 communications ports to RS485 on the IoE1 module can be found in the Downloads section of the DAQ website. After logging in as a Callisto user, navigate to the User G...
IoE2 troubleshooting - placing the unit into default mode
The IoE2 has two operating modes, fully functional and default. The IoE2's default mode is effectively a factory safe mode. In default mode, no configured applications are running. Port 2 and the Ethe...
IoE2 troubleshooting - failure to download, node not present or responding
Symptom: Download fails Node not present or not responding RTU failed to accept data     Solution: Verify IoE2 is powered on and heartbeat light is blinking. ...
IoE2 troubleshooting - serial download fail, no load response
Symptom: Serial download fails in middle of download. “No load response” error given.     Solution:   This error occurs because Callistoview was una...
IoE2 troubleshooting - continually resetting, absent heartbeat, D2 blinking
Symptom: IoE2 is continually resetting. Heart beat is absent or erratic. D2 (green LED near back of board) is blinking.     Solution: Press the reset button 5 ti...
IoP client configuration - features, wiring, config
Documentation on the features, wiring, and configuration of the IoP module can be found in the Downloads section of the DAQ website. After logging in as a Callisto user, navigate to the User Guides se...
Polaris communication port guide - protocol, connections, IC usage, links
The attached .pdf document contains a Polaris communication port "cheat sheet" displaying the correct medium, protocol type, connections, IC usage, and link settings for each port.
Polaris - POL1.05 through POL1.09 - ICs and modifications
The attached .pdf document contains information on Polaris POL1.05 through POL1.09 ICs and modifications.
IoE1 / Polaris - miniloc.exe download error in CallistoView
Symptom: When downloading to an IoE1 or Polaris board, a "Miniloc.exe has stopped working" dialog box appears    Solution:   Users should ignore this error message and co...
Download > All - multi-node RTU download error in CallistoView - cannot detect specific node
Symptom: When downloading to a multi-node RTU system using the Download > All command, an error message indicates that a specific node cannot be detected   Solution:   Chec...
Fiber optic tranceivers - technical overview
Callisto processing nodes or full RTUs can be networked together in a point-to-point or star configuration. The nodes/RTUs can be connected via RS-485 cabling or fiber optics, allowing a host RTU to c...
IoA1 analog processing node - technical overview
As the analog processing node for the Callisto series of remotes, the IoA1 multiplexes up to 32 analog inputs from termination boards. These inputs may be from conventional DC instrumentation sources,...
IoC1 command processing node - technical overview
As the command processing node for the Callisto series of remotes, the IoC1 controls up to 32 command relay outputs, which are configurable for 16 on/off pairs with select-check-execute protection, 16...
IoD1 status input processing node - technical overview
As the status input processing node for the Callisto series of remotes, the IoD1 can multiplex up to 32 status/alarm inputs with one millisecond time-tagged sequence of events recording. A digital fil...
IoE1 serial processing node - technical overview
As the serial processing node for the Callisto series of remotes, the IoE1 carries four serial data ports, which may be physically presented as either RS-485 or RS-232 circuits. Two IoE1 ports may be ...
IoE2 serial processing node - technical overview
As the second generation serial processing node for the Callisto series of remotes, the IoE2 carries four serial data ports, and an IP Ethernet connection. Serial ports may be physically presented as ...
IoP1 parallel processing node - technical overview
The IoP1 is the parallel processing node board for the Callisto series of remotes and is configurable on a per point basis, allowing for input and output points to exist on the same card. The IoP1 is ...
IRIG-B demodulator - technical overview
The IRIG Demodulator module accepts an amplitude-modulated IRIG-B input signal and converts it to an RS232 compatible digital data stream, which can be interpreted by a Callisto computer. The IRIG sig...
Callisto motherboards - technical overview
The Callisto series of processing node boards communicate with each other and their host node over an ArcNET network. The IoX processing nodes (IoA1, IoC1, etc.) within a single, physical RTU interfac...
Polaris board - technical overview
The Polaris board forms the core of a powerful pole mount or distributed substation RTU for the Callisto series of remotes. Unlike the IoX processor node boards (IoA1, IoC1, etc.), the Polaris does no...
Capacitor bank controller - technical overview
The function of the Capacitor Bank Controller is to allow capacitor switches to open or close with as little disturbance on the power line as possible. To do this, the switch must close at the voltage...
L5T analog termination board - technical overview
L5T Analog Termination boards are used to ground any unused inputs of the IoA1 Analog Processing Module. This keeps unwanted noise that may be picked up through the input ribbon cables from affecting ...
Polaris memory expansion daughter board - technical overview
The Polaris Memory Expansion Daughter Board is a plug-in module that provides the Polaris main processor board with additional RAM and flash memory. This memory expansion is necessary for Polaris RTU ...
Power filter board - technical overview
The Power Filter board is utilized to protect the circuitry within any DC input, multi-card RTU. The board protects the input power supplies by using a Pi section filter to block voltage spikes that m...
TBI1 status interface board - technical overview
The TBI1 Status Interface board is used to create a physical electrical connection from an SLD (Sliding Link Disconnect) terminal block to an IoDT1 Digital Termination board utilizing 5/8” stud ...
TBI3 status interface board - technical overview
The TBI3 Status Interface board is used to create a physical electrical connection from an SLD (Sliding Link Disconnect) terminal block to an IoAT2 Analog Termination board utilizing 5/8” stud s...
IoG communications gateway - information sheet
Providing the full benefits of DAQ IoE1 communications technology, the IoG remote serves as an automation gateway processor for the Callisto network, managing information received from intelligent ele...
Elara III RTU - information sheet
Providing a sophisticated platform for high-speed data management and IED integration, the powerful Elara III remote incorporates analog and digital input/output capability to meet fixed point count r...
EDGE RTU - information sheet
The latest offering from DAQ’s Callisto series, the advanced EDGE remote provides seamless integration of analog, status, and control processing with flexible communications options. The unit is...
CallistoView configuration software - information sheet
DAQ’s Callisto technology incorporates sophisticated software designs that provide users with a high degree of flexibility when setting up their SCADA systems. Widely regarded as one of the most...
Callisto switch controller - information sheet
The DAQ Callisto™ Switch Controller (CSC) has been designed to interface with distribution line switches that operate using a stored energy operator. Currently compatible with S&C Electric a...
Callisto product line - information sheet
Designed to meet increasing demand for flexible communication options and advanced functionality, DAQ’s intelligent Remote Terminal Unit (RTU) solutions deliver reliable performance for applicat...
How do I determine network health for Callisto RTUs?
When looking at any RTU that is not working properly, the first step is to determine the health of the network. This can be accomplished by looking at the third and fourth LEDs on each of the processo...
How do I resolve communication problems for Callisto RTUs
The communication sub-system consists of several parts that may have a problem:   Master station or test box Radio or modem Cable interfacing to communications port: DAQ provided cable con...
What do I do if control outputs are not operating?
Note: when troubleshooting control outputs, be certain to open all disconnect links or disconnect the IoCT plug-in terminal blocks to avoid inadvertent operation of field devices. If you are attemp...
What do I do if status inputs are not operating?
As with control outputs, it is important to determine which point(s) are not working. Groups of 32 points tend to imply a whole IoD1 is malfunctioning, while groups of 8 points imply a single IoDT mod...
What do I do if analog inputs are not operating?
Several problems may arise depending upon the use of EPROM-based configurations provided by DAQ or CallistoView (CALVIEW) generated configurations.    Analogs not reporting Verify that ...
What do I do if calculated analog point values are incorrect?
If the calculated analog point values are incorrect, and all of the physical inputs are reporting correctly, there can be one of three problems. If using a PROM where DAQ has done the configura...
What to do if configuration will not download
Verify that the cable is plugged into the correct location. This would be P5 on a Polaris, P2 on the back of an IoET1, or its location on front of the bin.   Verify that the correct communica...
EDGE PC configuration (server) commands
The PC Server communicates with an ASCII terminal client such as Calterm via serial or Ethernet port. The client can request periodic data from the global database, issue control commands, and request...
Callisto terminal commands - PC Server
The PC Server is intended to plug into a global database and communicate with an ASCII terminal client or PC client via a serial port. The client can request periodic data from the database, issue con...
IoA1 analog input processor - technical guide
The IoA1 is the analog input processor. Each IoA1 is capable of accepting up 32 “real” analog inputs, and literally hundreds of software created points based on AC calculations as a result...
IoAT1 termination - technical guide
The IoAT1 accommodates 8 or 9 analog inputs. The input types could be AC Voltage, AC Current, DC Voltage or DC Current inputs. To accommodate these input types Analog Jumper Platforms (16 pin header p...
IoAT2 termination - technical guide
The IoAT2 accommodates 8 DC analog inputs. It is suited for small signal inputs such as 420mA, 01mA, +/1V and 05V. IN117A Instrumentation Amplifiers are used on the board. Up to (4) IoAT2s can be conn...
IoC1 digital controls processor - technical guide
The IoC1 is the control output processor. Each IoC1 is capable of driving up to 16 control pair relays (Close/Trip). Momentary and Latching (IoCT3, IoCT5) relays can be used.  The attached .pd...
IoCT2 termination - technical guide
The IoCT2 contains 8 (KUP/KUEP, PotterBrumfield) momentary relays providing 4 control pair (Close/Trip) outputs. A maximum of 4 IoCT2s can be connected to a single IoC1 Control Output Processor. The (...
IoCT3 termination - technical guide
The IoCT3 can accommodate Momentary and Latching type relays. It incorporates two possible 16 pin connectors, accepting a 16 pin ribbon cable assembly from the IoC1. These two 16 pin connectors are id...
IoCT5 termination - technical guide
The IoCT5 can accommodate Momentary and Latching type relays. It incorporates two possible 16 pin connectors, accepting a 16 pin ribbon cable assembly from the IoC1. These two 16 pin connectors are id...
IoD1 digital input processor - technical guide
The IoD1 is a digital input processor that can accommodate a total of 32 digital inputs. Any combination of status and/or accumulators inputs can be used. Through the use of CallistoView, digital inpu...
IoDT1 termination - technical guide
The IoDT1 accommodates 8 digital inputs (status and/or accumulators). Various build options support Closed Contact, or Single Ended Keying implementation. Closed Contact requires all resistors (R1R16)...
IoE1 communication processor - technical guide
The IoE1 Callisto Processor is a communication module. It has four serial communication ports, when used with CallistoView, capable of communicating to master stations, IEDs, Meters and/or Relays. Uti...
IoE2 communications processor - technical guide
The IoE2 is the 2nd generation Serial Processing Node for the Callisto series of remotes. It carries four serial data ports, and an IP Ethernet connection. Serial Ports may be physically presented as ...
IoET1 termination - technical guide
Termination board for the IoE1 Communication Processor. It provides external connections for the RS232, RS485 and 2W/4W Audio Communication.  The attached .pdf document provides technical info...
IoG communication gateway - technical guide
The IoG is a small selfcontained communication module. It incorporates four serial communication ports that could be used as RS232 and/or RS485 on the fly (jumper link settings enable both simultaneou...
Polaris main and termination - technical guide
The Polaris board forms the core of a powerful pole mount or distributed substation RTU for the Callisto series of remotes. Unlike the IoX processor node boards (IoA1, IoC1, etc.), the Polaris does no...
CallistoView download and troubleshooting procedure
The attached .pdf document provides procedures for downloading the CallistoView RTU configuration package for serial port or IP based communications. These instructions are valid for CallistoView...
SPCT-1 Calculations Guide
The attached .pdf document provides a guide for proper SPCT-1 calculations.   
How does the CallistoView version numbering system work?
With the release of CallistoView version 6.0.0.0.0.0., a new system has been implemented to assign version numbers to software releases. The attached .pdf document provides an overview of this sy...
How does the RTU Interrogator feature work with the EDGE unit?
CallistoView now incorporates a feature called the RTU interrogator. Prior to downloading a configuration to a node, the interrogator will query the node and retrieve information about the type of nod...
What are the logging / event recording capabilities of the EDGE unit?
The logging capabilities of the EDGE have been expanded to include several logger interfaces and the ability for users to define messages that record to given logs. The loggers can record system event...
Calterm Commands
Attached is a brief guide to Calterm/maintenance port commands on all platforms.
DNP3 Client Accumulator Maximum Count Explanation
The RTU stores accumulator points as 32bit values, which rollover at 4294967295 . If you have a device where the roll over value is less than 32bits full scale (4294967295) but you want the accumulato...
IoE2 CalTerm Commands
The attached file details IoE2 CalTerm commands.  
CallistoView Folder Name Restrictions
The attached file defines the folder naming conventions for the CallistoView software package.  
EDGE RTU - Technical Overview and Component Descriptions
The attached file covers the EDGE feature set, power requirements, ports, indicators, node settings, and other technical details.  
Callisto diagnostic and troubleshooting guide
The attached .pdf document outlines diagnostic commands and troubleshooting techniques for Callisto RTUs. The document covers the following topics: 1) Diagnostic Port - Calterm Connection to ...
 

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