** DAQ HELP DESK - INSTRUCTIONS **

To assist our customers in maximizing the performance of their systems and sub-components, DAQ provides a “Help Desk” interface that includes a searchable knowledge base and a ticket manag...

Callisto RTU - technical guide

The attached Callisto RTU Guide provides technical information related to DAQ's SCADA line of equipment: Motherboards IoA1

How do I access downloads on the DAQ website?

To assist our customers in maximizing the performance of their systems and sub-components, DAQ maintains an on-line database of downloadable files, including software updates, user manuals, and produc...

Where can I get the latest version of CallistoView?

The latest version of CallistoView, DAQ’s sophisticated RTU configuration package, can be downloaded directly from the DAQ corporate website: www.daq.net at any time. However, due to the sensiti...

How do I configure IP on EDGE and IoE2 modules?

IoE2 / EDGE Ethernet Configuration

EDGE troubleshooting - placing the unit into default mode

The EDGE has two operating modes, fully functional and default. The EDGE’s default mode is effectively a factory safe mode. In default mode, no configured applications are running. Port 2 and th...

Downloading to an EDGE or IoE2 - CallistoView high-speed download procedure

The attached .pdf document provides a step-by-step guide for downloading to an EDGE or IoE2 module.

Polaris and IoAT1 analog platforms / inputs

Documentation on analog inputs for Polaris/Termination and IoAT1 boards can be found in the Downloads section of the DAQ website. After logging in as a Callisto user, navigate to the User Gu...

EDGE troubleshooting - failure to download, node not present or responding

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EDGE troubleshooting - serial download fail, no load response

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EDGE troubleshooting - continually resetting, absent heartbeat, DS1 blinking

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How do I install the Polaris memory expansion module?

The attached .pdf document provides a step-by-step guide for installing the Polaris memory expansion module.

IoE1 - instructions for converting RS232 communication ports to RS485

Instructions for converting RS232 communications ports to RS485 on the IoE1 module can be found in the Downloads section of the DAQ website. After logging in as a Callisto user, navigate to the User G...

IoE2 troubleshooting - placing the unit into default mode

The IoE2 has two operating modes, fully functional and default. The IoE2's default mode is effectively a factory safe mode. In default mode, no configured applications are running. Port 2 and the Ethe...

IoE2 troubleshooting - failure to download, node not present or responding

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IoE2 troubleshooting - serial download fail, no load response

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IoE2 troubleshooting - continually resetting, absent heartbeat, D2 blinking

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IoP client configuration - features, wiring, config

Documentation on the features, wiring, and configuration of the IoP module can be found in the Downloads section of the DAQ website. After logging in as a Callisto user, navigate to the User Guides se...

Polaris communication port guide - protocol, connections, IC usage, links

The attached .pdf document contains a Polaris communication port "cheat sheet" displaying the correct medium, protocol type, connections, IC usage, and link settings for each port.

Polaris - POL1.05 through POL1.09 - ICs and modifications

The attached .pdf document contains information on Polaris POL1.05 through POL1.09 ICs and modifications.

IoE1 / Polaris - miniloc.exe download error in CallistoView

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Download > All - multi-node RTU download error in CallistoView - cannot detect specific node

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Fiber optic tranceivers - technical overview

Callisto processing nodes or full RTUs can be networked together in a point-to-point or star configuration. The nodes/RTUs can be connected via RS-485 cabling or fiber optics, allowing a host RTU to c...

IoA1 analog processing node - technical overview

As the analog processing node for the Callisto series of remotes, the IoA1 multiplexes up to 32 analog inputs from termination boards. These inputs may be from conventional DC instrumentation sources,...

IoC1 command processing node - technical overview

As the command processing node for the Callisto series of remotes, the IoC1 controls up to 32 command relay outputs, which are configurable for 16 on/off pairs with select-check-execute protection, 16...

IoD1 status input processing node - technical overview

As the status input processing node for the Callisto series of remotes, the IoD1 can multiplex up to 32 status/alarm inputs with one millisecond time-tagged sequence of events recording. A digital fil...

IoE1 serial processing node - technical overview

As the serial processing node for the Callisto series of remotes, the IoE1 carries four serial data ports, which may be physically presented as either RS-485 or RS-232 circuits. Two IoE

IoE2 serial processing node - technical overview

As the second generation serial processing node for the Callisto series of remotes, the IoE2 carries four serial data ports, and an IP Ethernet connection. Serial ports may be physicall

IoP1 parallel processing node - technical overview

The IoP1 is the parallel processing node board for the Callisto series of remotes and is configurable on a per point basis, allowing for input and output points to exist on the same car

IRIG-B demodulator - technical overview

The IRIG Demodulator module accepts an amplitude-modulated IRIG-B input signal and converts it to an RS232 compatible digital data stream,

Callisto motherboards - technical overview

The Callisto series of processing node boards communicate with each other and their host no

Polaris board - technical overview

The Polaris board forms the core of a powerful pole mount or distributed substation RTU for the Callisto series of remotes. Unlike the IoX processor node boards (IoA1, IoC1, etc.), the

Capacitor bank controller - technical overview

The function of the Capacitor Bank Controller is to allow capacitor switches to open or close with as little disturbance on the power line

L5T analog termination board - technical overview

L5T Analog Termination boards are used to ground any unused inputs of the IoA1 Analog Processing Module. This keeps unwanted noise that ma

Polaris memory expansion daughter board - technical overview

The Polaris Memory Expansion Daughter Board is a plug-in module that provides the Polaris m

Power filter board - technical overview

The Power Filter board is utilized to protec

TBI1 status interface board - technical overview

The TBI1 Status Interface board is used to c

TBI3 status interface board - technical overview

The TBI3 Status Interface board is used to c

IoG communications gateway - information sheet

Elara III RTU - information sheet

EDGE RTU - information sheet

CallistoView configuration software - information sheet

Callisto switch controller - information sheet

The DAQ Callisto™ Switch Controller (CSC) has been designed to interface with distribution line switches that operate using a stored energy operator. Currently compatible with S&C Electric automat...

Callisto product line - information sheet

Designed to meet increasing demand for flexible communication options and advanced functionality, DAQ’s intelligent Remote Terminal Unit (RTU) solutions deliver reliable performance for applications i...

How do I determine network health for Callisto RTUs?

When looking at any RTU that is not working properly, the first step is to determine the health of the network. This

How do I resolve communication problems for Callisto RTUs

The communication sub-system consists of several parts that may have a problem:

What do I do if control outputs are not operating?

Note: when troubleshooting control outputs, be certain to open all disconnect links or disconnect the IoCT plug-in terminal blocks to avoid inadvertent operation of field devices.

What do I do if status inputs are not operating?

As with control outputs, it is important to determine which point(s) are not working. Groups of 32 points tend to imply a whole IoD1 is malfunctioning, while

What do I do if analog inputs are not operating?

Several problems may arise depending upon the use of EPROM-based configurations provided by DAQ or CallistoView (CALVIEW) generated configurations. 

What do I do if calculated analog point values are incorrect?

If the calculated analog point values are incorrect, and all of the physical inputs are reporting correctly, there can be one of three problems.

What to do if configuration will not download

Verify that the cable is plugged into the correct location. This would be P5 on a Polaris, P2 on the back of an IoET

EDGE PC configuration (server) commands

The PC Server communicates with an ASCII terminal client such as Calterm via serial or Ethernet port. The client can request periodic data from the global database, issue control commands, and request...

Callisto terminal commands - PC Server

The PC Server is intended to plug into a global database and communicate with an ASCII terminal client or PC client via a serial port. The client can request periodic data from the database, issue con...

IoA1 analog input processor - technical guide

The IoA1 is the analog input processor. Each IoA1 is capable of accepting up 32 “real” analog inputs, and literally hundreds of software created points based on AC calculations as a result from matchi...

IoAT1 termination - technical guide

The IoAT1 accommodates 8 or 9 analog inputs. The input types could be AC Voltage, AC Current, DC Voltage or DC Current inputs. To accommodate these input types Analog Jumper Platforms (16 pin header p...

IoAT2 termination - technical guide

The IoAT2 accommodates 8 DC analog inputs. It is suited for small signal inputs such as 420mA, 01mA, +/1V and 05V. IN117A Instrumentation Amplifiers are used on the board. Up to (4) IoAT2s can be conn...

IoC1 digital controls processor - technical guide

The IoC1 is the control output processor. Each IoC1 is capable of driving up to 16 control pair relays (Close/Trip). Momentary and Latching (IoCT3, IoCT5) relays can be used.  The attached .pdf docum...

IoCT2 termination - technical guide

The IoCT2 contains 8 (KUP/KUEP, PotterBrumfield) momentary relays providing 4 control pair (Close/Trip) outputs. A maximum of 4 IoCT2s can be connected to a single IoC1 Control Output Processor. The (...

IoCT3 termination - technical guide

The IoCT3 can accommodate Momentary and Latching type relays. It incorporates two possible 16 pin connectors, accepting a 16 pin ribbon cable assembly from the IoC1. These two 16 pin connectors are id...

IoCT5 termination - technical guide

The IoCT5 can accommodate Momentary and Latching type relays. It incorporates two possible 16 pin connectors, accepting a 16 pin ribbon cable assembly from the IoC1. These two 16 pin connectors are id...

IoD1 digital input processor - technical guide

The IoD1 is a digital input processor that can accommodate a total of 32 digital inputs. Any combination of status and/or accumulators inputs can be used. Through the use of CallistoView, digital inpu...

IoDT1 termination - technical guide

The IoDT1 accommodates 8 digital inputs (status and/or accumulators). Various build options support Closed Contact, or Single Ended Keying implementation. Closed Contact requires all resistors (R1R16)...

IoE1 communication processor - technical guide

The IoE1 Callisto Processor is a communication module. It has four serial communication ports, when used with CallistoView, capable of communicating to master stations, IEDs, Meters and/or Relays. Uti...

IoE2 communications processor - technical guide

The IoE2 is the 2nd generation Serial Processing Node for the Callisto series of remotes. It carries four serial data ports, and an IP Ethernet connection. Serial Ports may be physically presented as ...

IoET1 termination - technical guide

Termination board for the IoE1 Communication Processor. It provides external connections for the RS232, RS485 and 2W/4W Audio Communication.  The attached .pdf document provides technical information...

IoG communication gateway - technical guide

The IoG is a small selfcontained communication module. It incorporates four serial communication ports that could be used as RS232 and/or RS485 on the fly (jumper link settings enable both simultaneou...

Polaris main and termination - technical guide

The Polaris board forms the core of a powerful pole mount or distributed substation RTU for the Callisto series

CallistoView download and troubleshooting procedure

The attached .pdf document provides procedures for downloading the CallistoView RTU configuration package for s

SPCT-1 Calculations Guide

The attached .pdf document provides a guide for proper SPCT-1 calculations. 

How does the CallistoView version numbering system work?

With the release of CallistoView version 6.0.0.0.0.0., a new system has been implemented to assign version numbers to software releases. The attached .pdf document provides an overview of this system ...

How does the RTU Interrogator feature work with the EDGE unit?

CallistoView now incorporates a feature called the RTU interrogator. Prior to downloading a configuration to a node, the interrogator will query the node and retrieve information about the type of nod...

What are the logging / event recording capabilities of the EDGE unit?

The logging capabilities of the EDGE have been expanded to include several logger interfaces and the ability for users to define messages that record to given logs. The loggers can record system event...

Calterm Commands

Attached is a brief guide to Calterm/maintenance port commands on all platforms.

DNP3 Client Accumulator Maximum Count Explanation

The RTU stores accumulator points as 32bit values, which rollover at 4294967295 . If you have a device where the roll over value is less than 32bits full scale (4294967295) but you want the accumulato...

IoE2 CalTerm Commands

The attached file details IoE2 CalTerm commands.  

CallistoView Folder Name Restrictions

The attached file defines the folder naming conventions for the CallistoView software package.  

EDGE RTU - Technical Overview and Component Descriptions

The attached file covers the EDGE feature set, power requirements, ports, indicators, node settings, and other technical details.  

Callisto diagnostic and troubleshooting guide

The attached .pdf document outlines diagnostic commands and troubleshooting techniques for Callisto RTUs.

IoE3 communications module - information sheet

The IoE3 communications module is a powerful addition to the Callisto™ network, designed to efficiently process data from other Callisto nodes and connected IEDs while adding a new layer of security t...

IoG3 communications gateway - information sheet

Providing the full benefits of DAQ IoE3 communications technology, the IoG3 remote serves as an automation gateway processor for the Callisto™ network, managing information received from intelligent e...

CallistoView - Uploading a Configuration from an RTU

CallistoView - Microsoft Windows 10 Compatibility

Callisto CMS - Configuring IoE3/IoG3 Gateway RTUs